Returns & Exchanges
At BuyGuppy, we want you to love your new style, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items with original tags. Your satisfaction is our priority, and we strive to make the refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the fashion items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your original packaging.
Ship the Package
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to the BuyGuppy warehouse.
Receive Your Refund
After our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing