Frequently Asked Questions
Everything you need to know about shopping with BuyGuppy
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, please note that actual colors may vary slightly due to different monitor settings and professional studio lighting.
Which payment methods do you accept?
BuyGuppy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my BuyGuppy garments?
To maintain the quality of your clothes, we recommend following the specific care instructions on the inner label of each item. Generally, washing in cold water and air drying helps preserve fabric integrity.